Are you using the right words?

I have to admit I do make judgements about people who spell badly or don't use the right words;  it always makes your writing look slapdash and that implies any work you may do for me will be slapdash too. I hate when people use the wrong word like 'disinterested' when they mean 'uninterested' or they use 'less' when they mean 'fewer'.  I hate management jargon and overly used invented words su...
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Why is customer service no longer important?

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All the companies I talk to at the moment report that things are quiet or slowing down or  not looking too good.  So it seems to me this is the best time to be considering training while the staff have some time on their hands.  And not just any training but customer service training.  When companies run into problems the staff start to get concerned. They start to keep an eye open for other jobs ...
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Do you put off writing reports?

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I was reminded this evening while working with my CIPD HR Practice students how many people find report writing arduous and scary. The trouble is very few of us are formally taught the skills of writing reports or indeed, assignments. We are however expected to 'know' how to communicate effectively in writing in a business style. For those people who learned English in the seventies and eightie...
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