Monthly Archives: January 2012

What is wrong with appraisals?

Posted on January 31, 2012 by charlotte

The end of January heralds the first talk of the annual performance reviews or appraisals.  HR having recovered from Christmas and New Year is busy reading up on the latest Employment Law updates when the managers coming knocking on their door … Continue reading →

Posted in Appraisals, feedback | Tagged , , , | Leave a comment

Tips for Teaching Top Quality Customer Service

Posted on January 24, 2012 by charlotte

I have been working with a group of enthusiastic managers who are responsible for the staff who deliver customer service as part of their main role in their company.  These are some of the key tips we agreed would help them to help,  monitor and … Continue reading →

Posted in Customer Service | Tagged , | Leave a comment

How boring does a meeting have to be?

Posted on January 17, 2012 by charlotte

I am delighted to welcome Hannah Jones of Blue Kite Coaching as our guest blogger this week.  Hannah works with senior leaders in schools and says she was inspired by my recent post on meetings and decided to top it!  I hate … Continue reading →

Posted in Meetings | Tagged , , , , , , | Leave a comment

Another way to alleviate presentation fears

Posted on January 10, 2012 by charlotte

If you are worried about giving presentations and pitches – and, let’s face it, very few people don’t feel at least some nerves – then here is a bit of advice which has come about from a new piece of … Continue reading →

Posted in Public speaking | Tagged , , , , | Leave a comment

Are you writing for effect or affect?

Posted on January 3, 2012 by charlotte

There is nothing more likely to lose your audience than having an article or blog which contains poor spelling or typos.  When you present neat, high-quality and well written documents, letters, reports and proposals, you send a message to the … Continue reading →

Posted in Business Writing | Tagged , , , , , , , , , | Leave a comment