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Author Archives: charlotte
Fear of Feedback
One of the biggest problems identified on training programmes on giving feedback is dealing with fear. I have long thought we should be running workshops on how to ask for and to receive feedback rather than how to give it. … Continue reading
Posted in Appraisals, feedback
Tagged development, feedback, giving and receiving feedback
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The Numbers Game
So here you are and you have nearly finished your blog, press release or report and you are ready to edit it. And then it occurs to you to wonder if there are rules about how we present numbers. Well … Continue reading
Making the most of networking
Social networking is the buzzword of the moment. The likes of Facebook, LinkedIn and Twitter are playing an increasingly important part in business marketing. But let’s remember the old-fashioned kind of networking, where you go along to a breakfast or … Continue reading
Posted in Communications, Public speaking
Tagged getting to know people, networking, speaking, talking
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In praise of the apostrophe (in its right place)
I despair every time I see a misplaced apostrophe because this little mark carries so much significance in aiding people’s understanding of the written word. I guess I was lucky. My primary school English teacher so loved the language she … Continue reading
Posted in Business Writing, Communications
Tagged apostrophe, business writing, grammar structure, punctuation
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Making time for contingency training
If everything is going well at your company and your team are pulling together nicely then training is probably the last thing on your mind. But in fact, this is just the time to put some thought into it training, … Continue reading
Are you keeping your customers satisfied?
Businesses need to be more aware than ever that customer service is vital if they are to retain and attract clients, so it never ceases to amaze me that many still get it wrong. I blogged recently about my experience … Continue reading
Making your body talk for you
In the last blog I outlined the link between feeling confident and being confident and how those states inhance the way we communicate with people. So here are some quick fixes and recommendations that you should start to put into … Continue reading
Posted in Communications
Tagged body language, business sense, confidence, confident, professional
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The way you move your body…
Yes the way you move your body and the way you walk has an enormous effect on the way you feel and your confidence levels. You know, your feelings are linked to what is going on in your head and … Continue reading
Posted in Communications, feedback
Tagged appearance, communicate, confidence, emotion, interpersonal skills, motion
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What is the difference between a presentation and public speaking?
A colleague of mine called me last week because he had received an invitation to be a guest speaker at a big social event. Although he had spoken in public before it had always been about work and normally about … Continue reading
Posted in Public speaking
Tagged practising, presentations, public speaking, rehearsing, speech, structuring a speech, writing
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Sometimes face-to-face communication is best
Emails are fantastic ways of communicating – they’re quick, instant and save time that might otherwise have been spent picking up the phone or holding a meeting. But they aren’t always the best form of communication. They can be open … Continue reading
Posted in Business Writing, Communications
Tagged coaching, developing others, emails, workshops, written communication
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