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Communications

Are you using the right words?

I have to admit I do make judgements about people who spell badly or don't use the right words;  it always makes your writing look slapdash and that implies any work you may do for me will be slapdash too. I hate when people use the wrong word like 'disinterested' when they mean 'uninterested' or they use 'less' when they mean 'fewer'.  I hate management jargon and overly used invented words su...
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What exactly is Assertive Communication?

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I run a number of Assertive Communications workshops for a group of hospitals in London.    The purpose is to encourage staff to recognise the dangers inherent in people behaving both agressively or passively in a hospital setting. It is of course just as damaging for commercial organisations as well. Someone once said  Assertive Communications can be defined as: Making your point without maki...
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Refocusing your effort by asking the right questions!

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How many times have you started a diet, a new way of exercising, or tried a new way of working and then a setback occurs and you just go back to the way you were? Well, I guess you realise you are not the only one. However, there are ways to overcome these setbacks. I believe there are two ways of facing difficulties and setbacks. The first is that you change or alter the difficulty, the second...
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Checking out the training needs of your organisation

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If you carry out appraisals or performance reviews with your staff, you will often find you need to perform training needs analysis (TNA) to enable an individual to do their job more efficiently or to deliver their objectives.  However, regular checks throughout the year mean the organisation is far more ready to take on challenges as they arise. Once the learning needs are collated, you may find ...
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Getting humour right in public speaking

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I have just attended an event where the key note speech was marred by the speaker’s attempt to be funny by choosing to tell two very old jokes, so old they managed to be both racist and sexist.  The lack lustre clapping at the end proved it wasn’t just me who found the humour cringe making. When you first make a presentation of any type, or speech of any sort, people will often tell you to avoi...
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