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Random acts of thinking

How to choose the right training provider

A long time ago when I was working for a training organisation, I was asked to deliver some customer service training to the front line of a large corporate client. I was so excited as it was the first piece of work that I had been offered directly. I rushed off, polished up my regular workshop and dived in. Within a few short hours of delivery, it became apparent the participants were well aware ...
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Is it possible – Really? New Year madness

Everyone is resolution mad at this time of the year.  I mean you never hear people with Spring resolutions despite its link with cleaning.  Do you know anyone who sets themselves resolutions for the Summer or even the Autumn.  No? So why this reaction in January when we should be hibernating from the cold, the excess eating and the 'do I really want to go back to work again' feelings. There is ...
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Christmas Quiz Time

Welcome to our blog which this week is all about having some festive fun. So get out your pen and perhaps a glass of wine and try this out on your family and friends. And here is the Christmas Quiz  - The answers are listed below 1. In Charles Dickens' novel A Christmas Carol, who was Scrooge's dead business partner? 2. The song White Christmas was first performed in which 1942 film? ...
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