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assertive communication

What exactly is Assertive Communication?

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I run a number of Assertive Communications workshops for a group of hospitals in London.    The purpose is to encourage staff to recognise the dangers inherent in people behaving both agressively or passively in a hospital setting. It is of course just as damaging for commercial organisations as well. Someone once said  Assertive Communications can be defined as: Making your point without maki...
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First Impressions Do Count

First impressions count so they say - Step into the room and before you open your mouth you have started to communicate with the person or people you have come to see.  They say an interviewer makes up his or her mind before the interviewee has crossed the room to sit down which seems very unfair but worth keeping in mind. Behind the words, we communicate with our bodies and the way we dress.  ...
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Saying No and meaning it……

I have been working with a number of groups in NHS settings who find saying NO incredibly difficult even when they are not in a position to take on extra work or stay late.  Because of their role health professionals at every level seem to feel they should be  'nice' or 'kind' even when they are the losers. So how can you confidently respond when someone makes a request you’d prefer not to acco...
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