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attitudes

Why is customer service no longer important?

istock5_490
All the companies I talk to at the moment report that things are quiet or slowing down or  not looking too good.  So it seems to me this is the best time to be considering training while the staff have some time on their hands.  And not just any training but customer service training.  When companies run into problems the staff start to get concerned. They start to keep an eye open for other jobs ...
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