Home / Posts tagged "customer service"

customer service

Keeping Customers for Life

hand-997394__180
If you work in or own a smaller business, you know you must cultivate relationships with your clients to ensure their continued patronage. Studies have shown that it is much easier and cheaper to maintain a customer relationship than to grow a new one. One way to retain customers is to keep your word. Do what you say you are going to do to make your business worthy of a customer’s repeat busine...
Read More

What has to happen to satisfy your customers?

Businesses need to be more aware than ever that customer service is vital if they are to retain and attract clients, so it never ceases to amaze me that many still get it wrong. I blogged recently about my experience in a department store: When I asked an assistant if they stocked other sizes of a dress I liked and her response was “we might do” so I was forced to ask her to find out! Since ...
Read More

Is your business really focused on its customers?

We all want our businesses to demonstrate that the customer is king. However we often undermine our own efforts quite subconsciously. I mean, why do our staff who are the service givers, not demonstrate that they live for each day to give great service? Well I think it’s because companies who concentrate on internal goals, things like cost cutting, earning profits, meeting budgets, are the one...
Read More
Top
ViperProof by ViperChill
Loading...