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developing others

Coaching and mentoring – what does it take?

I've just started delivering the coaching and mentoring module for the CIPD level 3 Learning and Development to a lovely and enthusiastic group. Contrary to popular opinion among my students coaching is not an easy option but if delivered well can have a stunning impact on the recipient of the coaching.  There is far more to the role than just knowing your subject – although, if you don’t know ...
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Sometimes face-to-face communication is best

Emails are fantastic ways of communicating – they’re quick, instant and save time that might otherwise have been spent picking up the phone or holding a meeting. But they aren’t always the best form of communication. They can be open to misinterpretation and, by their very informality, can sometimes be confusing and misleading.  I recently was privy to a series of emails which ended in almost o...
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