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reports

Getting our letter writing right

istock5_333
One of the disappointing things that continue to let businesses down is their inability to write good business letters and emails. This is can be because a whole swathe of us never learned grammar at school and partly because most business managers assume people know how to write in a business-like way and leave them to their own devices. When we write to customers to tell them about our qualit...
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How do you know if it’s that or which? Or sometimes who?

I am working with client whose consultants are responsible for writing big, complex reports for their clients.  The problem with so many people writing for the same company their indivdual styles do not always reflect the organisation.  So we are working to produce a style guide so everyone knows the protocols and the processes. It is an important part of marketing strategy not confusing the custo...
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Business Documentation – Make every word count

My latest group of students on the CIPD Learning and Development programme are writing their first assignments for me.  This particular one is to be presented as a reflective statement.  However for many of the students this assignment is written as if it were a report and their writers seem unable to separate 'you should' from 'I did'.  And yet being able to reflect back on your written work is a...
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